Glam Kitchens (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information when you use our website https://glamkitchens.co.uk/ (the “Website”) or engage our services, including kitchen design, installation, renovation, and consultation services (collectively “Services”).
By using our website or Services, you consent to the collection, use, and storage of your personal data in accordance with this Privacy Policy and applicable UK law, including UK GDPR and the Data Protection Act 2018.
Information We Collect
We may collect personal information from you, including:
1.1 Personal Details – Name, email address, phone number, and billing or delivery address.
1.2 Service Details – Project requirements, consultation requests, kitchen dimensions, and design preferences.
1.3 Payment Information – Card or bank details, invoices, and payment confirmations.
1.4 Technical Data – IP address, browser type, operating system, and access times.
1.5 Communications – Emails, messages, contact form submissions, and consultation requests.
How We Use Your Information
We use personal data for the following purposes:
2.1 Providing Services – To manage projects, deliver kitchen design and installation services, and communicate updates.
2.2 Payment Processing – To process deposits, payments, invoices, and refunds.
2.3 Customer Support – To respond to enquiries, feedback, or complaints.
2.4 Marketing – To send promotions, offers, or newsletters if you have opted in; you can unsubscribe at any time.
2.5 Legal Compliance – To comply with UK legal obligations, including accounting, tax, and health & safety regulations.
2.6 Website Improvement – To analyse Website usage and improve user experience and security.
Legal Basis for Processing
We process personal data under the following legal bases:
3.1 Contractual Necessity – To provide booked services and manage orders.
3.2 Consent – For marketing communications or optional Services.
3.3 Legal Obligation – To comply with UK laws and regulatory requirements.
3.4 Legitimate Interests – For Website security, fraud prevention, and service improvement.
Cookies and Tracking
Our website uses cookies and tracking technologies to improve user experience and analyse performance. For details, please refer to our Cookie Policy.
Sharing Your Information
5.1 Third-Party Service Providers – We may share personal data with trusted partners, such as:
- Payment processors
- Cloud storage and software providers
- Marketing platforms for communications you consent to
5.2 Legal Requirements – We may disclose personal data to comply with legal obligations or respond to lawful requests.
5.3 Business Transfers – In case of a sale, merger, or acquisition, personal data may be transferred as part of business assets.
All third parties are required to protect your data and use it only for the purposes we specify.
Data Retention
6.1 Retention Period – Personal data is retained only as long as necessary for the purposes outlined or as required by law.
6.2 Project Data – Design plans, quotes, and communications are stored securely for the duration of the project and may be retained for record-keeping, legal compliance, or portfolio purposes (with consent).
6.3 Deletion Requests – You may request deletion of your personal data, subject to legal or contractual obligations.
Your Rights
Under UK GDPR, you have the right to:
7.1 Access – Request a copy of your personal data.
7.2 Rectification – Correct inaccurate or incomplete information.
7.3 Erasure – Request deletion where permitted by law.
7.4 Restrict Processing – Limit the use of your data.
7.5 Data Portability – Receive your data in a structured, commonly used format.
7.6 Withdraw Consent – Opt-out of marketing communications at any time.
7.7 Lodge a Complaint – Contact the ICO if you believe your data has been mishandled.
Data Security
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.
Please note that no data transmission over the internet can be guaranteed as completely secure.
Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, or legal obligations. The most recent version will always be posted on the Website with the “Last Updated” date. Continued use of our website or Services constitutes acceptance of any updates.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch with us:
Glam Kitchens
128 City Road, London, EC1V 2NX, United Kingdom
Email: glamkitchensuk@gmail.com
Telephone: 07960 495652
Website: https://glamkitchens.co.uk
